Refund Policy
At Abbara Sounds, we offer digital music, sound libraries, and sample packs that become instantly accessible after purchase. Because our products are digital and non-tangible, all sales are final once the download or access link has been provided.
However, we want every customer to be satisfied. Please review the details below:
1. Non-Refundable Products
Once a digital file (e.g., WAV, FLAC, MP3, ZIP pack, etc.) has been downloaded or accessed, we cannot issue refunds or exchanges. This policy protects the integrity of our digital assets and the creators who made them.
2. Eligible Refund Situations
We may offer a refund or replacement only in the following cases:
- The product was not delivered (e.g., you did not receive your download link or access email within a reasonable time).
- The product file is corrupted or incomplete, and we are unable to provide a working replacement.
- You were charged twice for the same item due to a technical issue.
All refund requests must be submitted within 7 days of purchase via our support form or email at [support@abbarasounds.com].
3. Exchanges
If a file is corrupted or the wrong product was delivered, we will provide a replacement download link at no additional cost.
4. Previews and Product Information
We encourage customers to listen to product previews and read all descriptions carefully before purchasing. Each product page provides audio demos, file details, and licensing information to help ensure the right choice.
5. Technical Support
If you experience any issues accessing or using your files, contact us at [support@abbarasounds.com]. We’ll help you resolve download or compatibility issues as quickly as possible.
By purchasing from Abbara Sounds, you agree to this Return & Refund Policy.